Customer Reviews

Client reviews from residential and commercial projects across Australia


Google 5.0 average • 117 reviews

Had a sail installed or serviced by us recently? If we met your expectations, please leave a review to help others choose with confidence.

What a wonderful job Leo and the team did replacing our shade sail. They were responsive to our needs (Can you please make the sail now and install it when we're ready?) and completed the work quickly when we let Leo know we were ready to proceed. I was amazed when Leo first came to measure the site and fed the measurements into his phone (using a new app he helped design) and have the order ready to send to the factory for the sail manufacture - all before he left us. The whole job flowed this smoothly. We are very satisfied and have no hesitation in recommending SSA.

Karen

January 3, 2026

Great dealing with Mark, Leo and the team, very happy great job from initial quote to the finished product.

Acclaim A.

Google August 24, 2025

I met these men a couple of months ago. I needed work done on my own home. Now that I have my own remodeling business, they've become my right-hand man. 100% recommended, excellent service.

Bryan A.

Google August 21, 2025

💯 professional friendly service from Leo & team. Fixed our sagging sail going above and beyond. Thank you for amazing professional affordable service

Jean W.

Google August 14, 2025

Fantastic service from a true local family business! Mark at ShadeSails made the whole process easy — from great advice to flawless installation. Top-quality materials, perfect fit, and a personal touch you just don’t get anywhere else on the Gold Coast. Highly recommend them!

Katerina K.

Google August 14, 2025

Great service and good quality at a reasonable price — highly recommended!

Victor H.

Google August 7, 2025

⭐️⭐️⭐️⭐️⭐️ We recently had a shade sail installed over our driveway, and we couldn’t be happier with the result! The team was super friendly, professional, and got the job done quickly and efficiently. The quality of the installation is great, and it looks fantastic. Highly recommend their service!

Erin F.

Google August 7, 2025

Reliable and professional service, not often you can find on the market with personal approach and quality products. Strongly recommend.

Ilmira M.

Google July 31, 2025

Ridiculously great skills quality and ethic that lead to perfectly done job. Thank you Leo and team!

Alexey V.

Google July 28, 2025

Shade Sail Australia is hands-down the best in the biz! Their sun shades are top-notch, crafted with incredible quality right here on the Gold Coast. Over nine years strong, this family-run gem—shoutout!—uses premium stainless steel and their own large manufacturing factory to create absolute masterpieces. The team of skilled installers and engineers is unmatched, and it shows in every project. They’re clearly doing something right! Highly recommend for anyone wanting durable, stylish shade solutions. Keep shining, Shade Sail Australia!

Dmytro B.

Google July 28, 2025

Very neat & tidy job

Hudson S.

Google July 28, 2025

Great service , quality product!!!!

Svetlana K.

Google July 28, 2025

Very neat & tidy job

H S.

July 17, 2025

The side panel that was updated on our shade sail is working perfectly, our caravan now has the shade it needs to protect it from the harsh sun. Thankyou Mark and your team.

Joanne J.

July 13, 2025

Great service with a smile and quality you expect.

Bluey R.

Google June 28, 2025

Mark and the team improved and replaced my 2 x shade sails after the cyclone. Other companies did not have the expertees to do the job as it was not straight forward. Mark is great to deal with and has a "No Problem" approach. The quality of the sails is superior to all others with heavy duty bonding and stitching and the final product is exceptional.The on-site crew were equally competent and polite. So pleased to find a professional company as my previous shade sails have been inferior and follow up service non existent.

Christopher E.

Google June 28, 2025

Great service and pricing!!! Leo took down my shade sail for repairs on Thursday afternoon and was refitting it on Tuesday!!! Would highly recommend to anyone!!! Thanks Leo :)

Selina T.

June 17, 2025

Great product and very professional customer service. A pleasure to deal with, thank you.

Chika C.

June 16, 2025

Hello Mark, Don and Leo Thank you so much for your prompt service. The shade looks great. We are very impressed with your service. And Leo made my neighbour a very happy women. She is struggling a lot being on her own. You are guys I will always recommend if somebody needs a sale. When I talked to each of you I never had the feeling you were just out for a sale. Well done boys😊 Kind Regards, Gabriele Gabriele Hartmann | 10 Riverpark Drive, Nerang, QLD, 4211, Australia Mobile: +61 4 10 229 222 Email: ghartmannbks@gmail.coml | Skype: Gabriele.l.h

Gabriele H.

June 12, 2025

Helen P.

June 10, 2025

Mark and the team improved and replaced my 2 x shade sails after the cyclone. Other companies did not have the expertees to do the job as it was not straight forward. Mark is great to deal with and has a "No Problem" approach. The quality of the sails is superior to all others with heavy duty bonding and stitching and the final product is exceptional.The on-site crew were equally competent and polite. So pleased to find a professional company as my previous shade sails have been inferior and follow up service non existent.

Chris E.

June 9, 2025

Mark and Leo were fantastic. Had a pole move during the cyclone and they repositioned it, took sails down and then back up at a very reasonable price. Would highly recommend them.

Mark H.

Google May 28, 2025

Amazing job, cant recommend them highly enough

Caroline J.

Google May 28, 2025

Five-Star Review for Shade Sail Australia – Gold Coast Absolutely outstanding service from start to finish! ShadeSail Australia went above and beyond to deliver a high-quality shade solution for our outdoor space. From the initial consultation to the final installation, their team was professional, knowledgeable, and incredibly easy to work with. The craftsmanship of the sail itself is second to none – durable, stylish, and perfectly suited to withstand the Gold Coast weather. What impressed us most was their attention to detail during installation and their commitment to getting everything just right. I also appreciate their maintenance and repair service – it’s clear they stand by their work and care about long-term customer satisfaction. Highly recommend Shade Sail Australia to anyone looking for reliable, locally made shade sails with expert support. 5 stars all the way!

David K.

Google May 28, 2025

The guys did a great job. They reset the pole that was damaged after the cyclonevand made it stronger and repaired the sail and reshaped it to fit and sit higher than it was before. I was quite amazed how they could do that. The price was fair, too. The residents at the complex will be happy with the result👍 It makes the whole pool area look better👍

Mark W.

Google May 28, 2025

Once again, a top quality job with first rate materials and workmanship. My go-to guy for shade sails

James F.

Google May 28, 2025

Mark is lovely to detail with his staff were also very nice The sails just look fantastic We were happy with the work done Thank you again team :)

Jo H.

April 21, 2025

Thank you Mark and Theo for helping me reinstall the shadesail after the storm. I'm so grateful for your willingness to help.

Nemours C.

April 17, 2025

Mark and his team did an excellent job, both advising the best option and the installation.

Steve E.

Google March 28, 2025

Amazing service and professional installation. Mark, Leo and others went above and beyond for us, especially when they came around last minute to remove the sails prior to Cyclone Alfred. Highly reccommend! 5 Stars, would use again.

Jason P.

Google March 28, 2025

Friendly, prompt and professional service

Shona K.

March 20, 2025

Extremely happy with the finished product. Leo responded, measured and quoted in a timely manner. Used top quality materials and very competitively priced. Fit and finish is 100% what we asked for, they even completed the job ahead of schedule. Highly recommend these guys.

Dima R.

Google February 28, 2025

I had an amazing experience with Shade Sails Australia! From design to manufacturing and installation, everything was completed in record time without compromising on quality. The team provided excellent service and ensured that the entire process was smooth and hassle-free. What impressed me the most was their competitive pricing—I couldn’t find a better deal anywhere else! If you’re looking for fast, reliable, and affordable shade sail solutions, this is the company to go with. Highly recommended Heads up !

Dimitri B.

Google February 28, 2025

Mark and his team did a great job especially during the Christmas holiday season. Very happy with the final result. Recommended.

Greg H.

Google February 28, 2025

Jeff and I are very grateful to both Mark and Leo for our two new shade sails. They both have been a pleasure to deal with and we highly recommend them to anyone seeking high quality shade sails.

Jo M.

Google February 28, 2025

Mark and his team did a great job particularly during the Christmas holiday season. No hesitation in recommending ShadeSails for the type of work we had done..

Gregory H.

February 25, 2025

First class experience. Love our new shade sail

Louise K.

Google January 28, 2025

Great service, easy to engage and prompt competitive quote and excellent delivery time! Really happy with our new sail and would definitely recommend Mark and his team! Thanks 🤩

Faye D.

January 23, 2025

Excellent service from start to finish. On time, fabulous professional service all round. The shade sails look great, very happy with the result

Margaret M.

December 20, 2024

Today my neighbours had Shade Sails Australia put up a new sail and replace a broken sail due to a storm and Mark noticed my shade sail that had a makeshift post attached to the original and approached me to ask if he could correct and fix my post and re tighten the sail, absolutely free of charge. These two men Mark and Leo did just that and not only did a great job they were so lovely.i couldn’t recommend them enough!!!!! Wendy Powell Oxenford

Gold P.

Google November 28, 2024

Mark has done a great job with smooth, professional communication, and the shade sails look amazing. Thank you, team!

Sherry

Google November 28, 2024

Brilliant work and shade sails look great! Highly recommend, do not look elsewhere.

Zack G.

November 10, 2024

very helpful, on time ,excellent workmanship and good price

Margarete D.

October 30, 2024

Love the new sail shade! Thanks Mark and his team; have done a such wonderful job! Appreciated all hard work! Cheers!

Jessie Q.

Google October 28, 2024

Thank you Mark and Leo for adjusting my old sails today, they are looking brand new. Your attention to detail has given my family many more years to enjoy the shade they provide. You are true professionals. Happy Christmas 🎄 💓

Wendy B.

Google October 28, 2024

This company offers the best service and supply a quality product. Highly recommend. If you are looking for a quality product backed up by excellent service then this is the company for you. Mark and his team are the best.

Jennifer L.

Google September 28, 2024

From the first meeting at home to quoting, selection process of colors, installations and any issues. It was all to easy with Mark and his team. Wonderful professional service. We our beyond happy with the pricing, workmanship and quality. Wonderful to support a family business and Australia made. Thank you Rob & Kath

Katherine B.

September 19, 2024

Mark and his team did a fantastic job on the shade sail we got them to install for our carport - we highly recommend their service!

Brad

Google August 28, 2024

Mark and the team are true professionals - the quality of their products is obvious to see and mark takes his role of installation very professionally. Best customer service on the GC by far, we are extremely happy with results - and all made here in OZ!

Neil F.

Google August 28, 2024

We are very happy with the service and the end results of the Shadee sails provided. The previous sails and posts were damaged from the Christmas night storms on the Gold Coast. Knowing how busy companies were at that time and those who couldn't even return a call, we were very impressed with Mark and his team. MARK is very knowledgeable and is constantly updating you with information. Thanks very much for a great job. Dean & Tina

Dean B.

Google August 28, 2024

I'm still impressed with Mark's services after nearly 5 yrs after installing my shadesail. He's so prompt at turning up when his services are required and I wouldn't hesitate to recommend him at any time to anyone.

Nemours C.

Google August 28, 2024

Very happy with the result of our new Sail Shade. Mark was amazing and delivered the best customer service from day 1. Great quality and price. Highly recommend.

Thais D.

Google August 28, 2024

Would highly recommend these guys if you have or need a shade sail. Best quality. Have used them twice for repairs to our shade sail. Always great workmanship. And very reasonable in price. An absolute pleasure to deal with. A Top company

J. B.

Google August 28, 2024

We love our new shade sails! A big thank you to Mark and the team for getting it done before Xmas - great price and an excellent job! I highly recommend this business to anyone looking for great shade sails on the Gold Coast! 5 BIG stars!!!

Barbara S.

Google August 28, 2024

Such a fabulous company. Great service and workmanship with quality products. It was a hassle-free, quick and easy install. We needed urgent assistance, and they delivered. Would highly recommend and will certainly use them again in the future.

Laura C.

Google August 28, 2024

Quality work and professional service, highly recommend ⭐️⭐️⭐️⭐️⭐️

Alicia C.

Google August 28, 2024

Mark and his team were fantastic through the whole process of scoping the shade sail through to completion. I am writing this after having the shade sail for 2 years and it’s been fantastic cutting out the heat on the front window of the house and keeping the cars much cooler. Cannot fault the quality of materials and workmanship. I would recommend Shade Sails Australia for all your shade sail needs without hesitation. Jarrod - Ashmore

J R.

Google August 28, 2024

Great work by the team

Kath B.

Google August 28, 2024

Mark knows his stuff, we needed our Shade sail pole height increased at short notice. He showed up assesed the best way to do the job and 2 days later the job was done. Because of the professionalism and service We ordered a new sail. Would highly recommend Mark and His staff to anyone.

Wayne M.

Google August 28, 2024

David W.

Google August 28, 2024

P F.

June 28, 2024

great service, fast and quality

Marina B.

May 5, 2024

Mark and his team did a fantastic job on the shade sail we got them to install for our carport - we highly recommend their service!

Brad L.

February 22, 2024

Professional friendly service, excellent quality.

Colleen S.

February 16, 2024

Barbara S.

December 21, 2023

Such a fabulous company. Great service and workmanship with quality products. It was a hassle-free, quick and easy install. We needed urgent assistance, and they delivered. Would highly recommend and will certainly use them again in the future.

Laura C.

November 14, 2023

Excellent job👍

Nieva F.

August 30, 2023

3rd sail provided. Very happy with both the quality and service. Would have no hesitation in recommending.

Terry D.

Google August 28, 2023

We are delighted with our new shade sail which Mark supplied and installed. He was a true professional, provided expert advice and was great to deal with. Highly recommended.

Paulene T.

Google August 28, 2023

Great job all round to replace my very tired sails, and add a new one for more shade coverage. Mark knows it all.. great advice on colour replacement and product.. measurements within a day of quote and up another week after. Amazing and friendly service. Thank you Mark..

Debbie H.

Google August 28, 2023

I was very impressed by the professionalism and attention to detail of this company. I was kept fully informed on the progress of the project and general assistance and advise on issues outside of the scope of the project were generously offered. A top class job with follow up on any issues offered. Well done!

Toby D.

Google August 28, 2023

Mark at ShadeSails Australia was fantastic! Excellent service!

Zack G.

Google August 28, 2023

Mark has done a tremendous job on our shade sails. Very efficient and prompt. I would recommend Mark to anyone who is looking for shade sails for their properties. Great service and great prices.

Howard M.

Google August 28, 2023

I am delighted with my waterproof shade sail. Mark managed to design a sail which fitted the unusual shape of my outdoor area. I love it. I now have an outdoor room! Thank you Mark. (Turn-around from date of order to installation was great too). Very personable and sensitive to needs and location. Highly recommend Shade Sails Australia. Mark, thank you.

Louise M.

Google August 28, 2023

I approached Mark regarding a replacement sail for a recently purchased property. He has exceeded all my expectations in communication, quality materials and workmanship and turn around time. Communication was friendly and regular and I was guided through the process from start to finish. I rarely see this level of professionalism and would use Shade Sails Australia for any future sails.

Karl A.

Google August 28, 2023

Mark does a great job with his shade sails. Very neat worked and the finish of the sail is to a very high standard. Mark is very accommodating and nothing is a problem, (within season). I recommend Mark if you need a shade sail.

Eric A.

Google August 28, 2023

I would with out any reservation, recommend Mark for any type of sail work that you may want. Mark is pleasant to deal with, punctual and the quality of his workmanship is second to none.His advice was understandable and much appreciated when deciding on our replacement sail.

Gavan G.

Google August 28, 2023

Very knowledgeable and professional and super fast service. Extremely pleased with everything Thankyou

Christopher M.

May 4, 2023

Very good experience. Mark went over the top to make sure I got what I wanted. Very good product and more than happy with the end result. It wasn't an easy sail but Mark and his team made it happen. Would definately recommend Shade Sails Australia to anyone.

Paul C.

April 16, 2023

Mark provided professional service and advice with our shadesail installation. We are delighted with the end result and highly recommend his services.

Paulene T.

March 20, 2023

Mark was fantastic to deal with and did a excellent job

Tara M.

March 19, 2023

Mark is very knowledgeable, helpful & professional with his work & prompt responses. I would definitely recommend his services to other landlords when looking for a shade sail.

Jasmine M.

January 29, 2023

Mark did a great job, new shade looks so good, he is very professional in what he does and very determined in measuring and installation to get it all right, and we would highly recommend him to anyone wanting shades and the price was much better than other quotes we received.

Ken H.

January 11, 2023

Excelent😀

Nieva F.

November 29, 2022

Fantastic service! The whole process was made easy by Mark. I would highly recommend to anyone looking for shade sails.

Zack G.

November 8, 2022

Krìstyn from Runaway Bay (Customer) We had two shade sail installations fail previously. Mark assured us his sails were of the highest standard and backed by a ten year warranty! Mark exceeded our expectations and finally we have an end product we can be proud of! What’s more - Mark said he will come back if needed to check /adjust the shade sail ‘tension’ in two months time! That’s what I call going through extra mile for your customers and delivering a ‘top notch’ service. Highly recommend *****

Krìstyn B.

October 26, 2022

Well I can’t give a high enough recommendation mark was amazing love the job looks amazing excellent

Pauline C.

October 7, 2022

Mark makes a great shade sail and from start to finish he does a great job. Highly recommend him.

Eric A.

September 18, 2022

We are very happy with the new Shade Sails they look really good. The quality and workmanship are A1 Would definitely recommend Mark and the Shade Sails company. Very professional from start to finish.

Lee S.

Google August 28, 2022

From beginning to end, Mark was very responsive and highly professional. Mark worked with us to come up with an atypical design to fit a few of our design requests. He was communicative during the manufacturing and installation stages. During the recent storm season there was a water retention issue, after I reported the problem Mark and Leo came by and addressed the issue immediately, in the middle of a storm no-less. Highly recommended.

David S.

Google August 28, 2022

Mark is very friendly. Price is competitive. From quoting, manufacturing to installation it only took about a little over a week. Very happy with the product and services. Highly recommended.

Jack S.

Google August 28, 2022

Mark And Leo were excellent I am so happy to recommend them for any sails work they are so helpful and do their job very seriously. They are very excellent to do their job and added value to the service. Thanks again mark and Leo 😀

Rohney G.

Google August 28, 2022

We had an old shade sail from another company blow off in big storm. Called Mark the next day, he came out to our place, measured up and advised best way to go. He and the team then turned around a new sail and installed in a little over a week. Very happy with the new sail and the service from Mark and team was A1. Would highly recommend!

Ryan C.

Google August 28, 2022

Responded to original request well, flexible with timing and an excellent job was completed. Mark is very personable and I would have no hesitation in recommending his services

Simon F.

Google August 28, 2022

In conjunction with our neighbours we had twin shade sails installed to our mutual driveway. We both found ShadeSails Australia extremely helpful and cooperative and providing excellent service.

Dorothy S.

Google August 28, 2022

Mark is very knowledgeable and helpful and provides a great product

Benny K.

April 12, 2022

Marina B.

February 15, 2022

Rohney G.

February 10, 2022

Top quality product, from design to install the process went quickly

Scott B.

September 12, 2021

All customer needs were met and the extra mile was taken during delivery of project; excellent service

Eva B.

Google August 28, 2021

Excellent job very good quality and helpful.

Paulo D.

Google August 28, 2021

Very helpful, informative & cheerful to conduct business with. Excellent communication thruout the job & the finished product is classy & effective!! We are very happy!!😊

Susan B.

August 3, 2021

mark did a great job quick response and amazing price

Roy G.

June 26, 2021

Valued and happy

Sue E.

June 3, 2021

I was very satisfied with the whole process, great service, definitely recommend this company.

Julian T.

February 28, 2021

Great Job in timely fashion .

Richard M.

December 11, 2020

Very positive.

Suzette E.

December 1, 2020

Great customer service and product. Nothing too much trouble. Efficient and timely service.

Julie R.

November 30, 2020

Very satisfied with job. No time delays Excellent customer service from both sailmaker and installer

Katie P.

November 12, 2020

Satisfied with job thank you

Richard L.

November 6, 2020

Very friendly staff who made suggestions of what the best outcome would be considering the cover sail. On time also. Reliable

George M.

October 26, 2020

From first contact to the job finished m, always professional. Knowledgeable and helpful with suggestions.

Kelly O.

September 5, 2020

What an amazing job done by Mark and his team at our property in Southport. They went to replace my saggy shade sail over the swimming pool. It was a big job since they had to re-concrete existing poles and to add one extra shade sail. The job was completed quicker than expected, boys left the place clean and tidy. Also we are extremely happy with materials used and huge variety of colors provided. We managed to pick the right matching color to suit our property. Would give 6 stars if I could. Thank you.

M S.

Google August 28, 2020

Wonderful! Mark is so prompt and efficient. Having childcare services, it’s extremely important that our service is maintained to the highest of standards at all times and Mark is very understanding of this requirement. I will continue to use Mark for future jobs and would highly recommend him to others requiring shade sails. 5 stars from me! Bernadette Watson Approved Provider of Playschool Early Learning Centres

Bernadette W.

August 6, 2020

Fantastic service! Amazing quality too! Highly recommend these guys!

Jodie M.

July 10, 2020

Excellent service and great quality! Wonderful communication by the team, who are true professionals with a high attention to detail! Highly recommend to anyone!

Diana T.

Google August 28, 2019

Ager I.

Google August 28, 2019